Help and corrections
Support
Get help with the app, report outdated information or flag a problem with an address, menu term or source.
Email support
Tell us what happened.
Include your device type, app version, the screen you were using and the steps that caused the problem. Do not send passport images, payment details, passwords or verification codes.
support@landreadychina.comCommon questions
Does the app require an account?
No. The Phase 1 app opens in guest mode. Checklist progress is stored on your device.
Does the app work offline?
Core guides, city packs, address cards, menu terms and emergency steps are bundled with the app. External official sources, maps, email and telephone services require the relevant network or carrier connection.
Does the menu camera translate a photo?
No. In the first release, a menu photo is only a temporary on-device visual reference. The app does not claim camera OCR or automatic image translation.
Can the allergy cards guarantee a meal is safe?
No. Menu matches and fixed phrases cannot confirm ingredients, preparation or cross-contact. Speak with qualified staff and use professional medical guidance for serious allergies.
Is LandReady China an official government or railway app?
No. It is an independent general travel utility. It does not represent a government agency, China Railway 12306, Alipay, Weixin/WeChat, emergency services or map providers.